RemoteSense™ at UMass Memorial Health: Advancing Tele-ICU Excellence
RemoteSense is the brand name used in the United States. In other markets, this solution may be referred to as NetKonnect. Product availability, features, and branding may vary by region.
Outcome
UMass Memorial Health’s adoption of RemoteSense has led to measurable improvements in critical care:
Enhanced clinician efficiency by consolidating data from disparate systems.
Streamlined workflows across ICU and community sites, enabling UMass Memorial Health to support an expanded patient load without compromising care quality.
Fostered a culture of digital innovation, with tools adaptable for future expansion into non-ICU settings.
UMass Memorial Health’s success with RemoteSense demonstrates how cutting-edge, vendor-agnostic remote monitoring can transform critical care, enhance operational efficiency, and improve patient outcomes in complex healthcare environments.
Solution
UMass Memorial Health implemented RemoteSense, a vendor-agnostic remote monitoring platform from Nihon Kohden. The platform allowed UMASS to:
Monitor ICU patients remotely, using a centralized view for multi-hospital coverage
Reduce technical challenges related to firewalls and outdated interfaces
Quickly onboard staff with intuitive workflows, minimizing training time
Enable dynamic, live data visualization, empowering clinicians to make informed decisions without being physically present
With RemoteSense, UMass Memorial Health overcame previous limitations, empowering clinicians with tools as powerful as being at a central station while fostering a culture of digital innovation in critical care.
“RemoteSense offers the opportunity for improved interoperability across user interfaces and tools… the UI easily navigable and offers features for the remote viewer that are as powerful as being at the central monitor.”
Eric Cucchi, Director of eICU Operations
Opportunity
UMass Memorial Health’s primary challenge was the end-of-line of its legacy monitoring systems from a previous vendor. These systems lacked vendor-agnostic interoperability and could not support modern security or workflow needs. These outdated tools made remote monitoring cumbersome and required extensive manual coordination. With rising demands for ICU capacity and consistent quality across community sites, UMass Memorial Health needed a reliable, integrated solution to streamline operations and ensure optimal patient outcomes. Additionally, UMass Memorial Health sought a partner that would foster long-term digital innovation, allowing for future expansion beyond the ICU while maintaining seamless integration with existing hospital technology.
Quick Stats
50 patients across 6 ICUs monitored with RemoteSense
24/7 remote monitoring enabled from centralized locations.
Seamless integration with existing hospital systems.
Vendor-agnostic platform ensuring system-wide interoperability.
Simplified workflows by consolidating data from multiple tools.
UMass Memorial eICU, which monitors 150 patients across 12 ICUs in 6 hospitals, transformed its Tele-ICU program with RemoteSense, enabling near real-time monitoring of ICU patients across multiple hospitals. The solution streamlined workflows, improved clinician efficiency, and enhanced interoperability for better patient care and future scalability.